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Cleveland Clinic



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Health Care-Cleveland Clinic
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Job Title

Patient Experience Program Administrator, CCHS Employees Only Job

Patient Experience Program Administrator

CCHS Employees Only
Reference Title
HR Use Only:
Hospital: Euclid Hospital
Job Code: T30089
Pay Grade: 16
Schedule: Full Time
Shift: Days
Hours: 8am - 5pm
Job Details: - Bachelors Degree Required

Summary: Under the direction of OPE or Regional Hospital, this position will collaboratively lead the administration, supervision, implementation, promotion and integration of patient experience efforts and initiatives in the Cleveland Clinic health system local entities; coordinates and manages activities, events and programs specific to patient experience goals of health system entities; contributes to and supports health system wide patient experience goals and initiatives.

Job Responsibilities: Provide support and participation in patient experience (PE) activity across the CC healthcare system, ensuring timely communication of initiatives between entity and Office of Patient Experience. Educates caregivers at all levels about PE; acts as or collaborates with entity PE data champion; performs and/or facilitates regular patient and family member contact, including rounding with entity leadership and advisory committees as warranted; partners with entity leadership including physician; nursing and administration to lead PE initiatives. Continuously monitors and evaluates the efficiency and effectiveness of entity PE activity; identifies opportunities for improvement and develops action plans; contributes to design, development, implementaiton and sustainability of healthcare system PE initiatives; partners with data intelligence team to ensure accurate, timely and meaningful reporting. Leads entity level PE infrastructure, through committees, work groups, etc and collaborates with entity leadership to prioritize PE efforts. Other duties as assigned.

Education: Bachelor's Degree in Business Administration, Healthcare Administration, Nursing or other related field required; Master's Degree preferred. Must possess strong written and verbal skills, excellent organization and time management skills.

Experience: Minimum of 6 years of related and progressively responsible experience in a healthcare setting or 4 years healthcare experience with additional experience in customer service or project management; strong communication and customer service experience and skills; demonstrated knowledge of group facilitation, team building, teaching skills, management of projects and analysis. Must be able to work with a high level of independence, use good judgement/discretion in decision-making and excellent problem solving skills. Licensure/Certification/Registration: None

Physical Requirements: Typical physical demands include a high degree of dexterity to produce materials on a PC or Word Processor; normal or corrected vision, extensive sitting and frequent walking, occasional lifting or carrying of 5 to 15 pounds.

Category: Managerial/Professional/Physician

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