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Cleveland Clinic



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Health Care-Cleveland Clinic
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Job Title

Patient Service Rep Job

Patient Service Rep

Reference Title
HR Use Only:
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Job Code: B15028
Pay Grade: 08
Schedule: Full Time
Shift: Variable
Hours: 8am-5pm, Eves & Sat as needed
Job Details:

Summary: Provides a comprehensive set of business, financial and appointment-related services. Job Responsibilities: Enters or maintains computer data: Master patient index integrity, Patient insurance and billing information. Performs call center scheduling, arrival desk and/or departure desk activities. Collects referring physician demographics information for communication. Recruits, initiates protocol and trains patients on MyChart system. Performs screening and scheduling of interpreter services. Initiates privacy practices and consent. Performs point of service activities; visit preparation, co-pay collection, patient tracking and record tracking. Other duties as assigned.

Education: High School Diploma or GED. Working knowledge of computerized appointment scheduling system, insurance processing or other related office functions. Knowledge of medical terminology. Ability to perform basic math sufficient to process insurance co-pays. Working knowledge of PC window applications sufficient to input and retrieve date. Must be able to type a minimum of 30 words per minute (assessed at time of application) or demonstratable personal computer keyboard skills.

Experience: Minimum two years patient registration, insurance processing or appointment scheduling. Receptionist, General office or a job related training program may offset some of the experience requirement. Associate Degree may substitute for one year of experience. Bachelor's Degree may substitute for the experience requirement. Licensure/Certification/Registration: None

Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Ability to lift and transport up to 25 pounds. May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision.

Category: Clerical/Administrative Support

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