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Company
Cleveland Clinic
Location
LORAIN, OH
Job Category
Health Care-Cleveland Clinic
Job Type
See job description
Education Level
See job description
Experience Level
See job description
Job Ref #
CC2C8A0D-CEC5-4
PATIENT ACCESS COORD
Reference Title
HR Use Only:
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: LORAIN FAMILY HEALTH AND SURGERY CENTER
Department: LORAIN ADMINISTRATION
Job Code: B16013
Pay Grade: 09
Schedule: Full Time
Shift: Day/Evening/Night/Weekend
Hours: 8a - 5p
Job Details:
Summary: Organizes and coordinates the activities and flow of work for the Patient Access area.
Job Responsibilities: Assigns tasks to, monitors performance of and assists in training Patient Service Representative. Screens candidates, recommends hires, conducts performance appraisals and recommends corrective counseling. Develops, implements and oversees programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program, etc. Coordinates activities and resolves daily operational problems. Makes adjustment in employees, patients and physicians schedule to respond to operational problems. Controls and audits the reconciliation of day sheets including adjusting statistics in the computer data bank. Produces reports as needed. Other duties as assigned.
Education: High School Diploma or GED. Experience: Minimum two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis. OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others. Associate Degree may substitute for one year of experience. Bachelor's Degree may substitute for the experience requirement. Licensure/Certification/Registration: None
Physical Requirements: Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.
Category: Clerical/Administrative Support
Reference Title
HR Use Only:
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: LORAIN FAMILY HEALTH AND SURGERY CENTER
Department: LORAIN ADMINISTRATION
Job Code: B16013
Pay Grade: 09
Schedule: Full Time
Shift: Day/Evening/Night/Weekend
Hours: 8a - 5p
Job Details:
Summary: Organizes and coordinates the activities and flow of work for the Patient Access area.
Job Responsibilities: Assigns tasks to, monitors performance of and assists in training Patient Service Representative. Screens candidates, recommends hires, conducts performance appraisals and recommends corrective counseling. Develops, implements and oversees programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program, etc. Coordinates activities and resolves daily operational problems. Makes adjustment in employees, patients and physicians schedule to respond to operational problems. Controls and audits the reconciliation of day sheets including adjusting statistics in the computer data bank. Produces reports as needed. Other duties as assigned.
Education: High School Diploma or GED. Experience: Minimum two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis. OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others. Associate Degree may substitute for one year of experience. Bachelor's Degree may substitute for the experience requirement. Licensure/Certification/Registration: None
Physical Requirements: Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.
Category: Clerical/Administrative Support
To apply for this job, visit http://www.clevelandclinic-jobs.com/job/LORAIN-PATIENT-ACCESS-COORD-Job-OH-44052/2063650/?feedId=833&utm_source=MaximusJobs&utm_campaign=ClevelandClinic
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