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Case Western Reserve University


Cleveland, OH

Job Category
Health Care-Medical
Job Type


Education Level

High School or Equivalent

Experience Level

5+ to 10 years

Job Title

Clinic Manager (Orthodontics)

Working independently with minimal supervision, the Clinic Manager is responsible for managing the orthodontic clinic, providing regular reports on clinical activity and patient distribution among orthodontic residents, supervising clinical staff, working on patient admission processes, managing the clinical budget along with the residency director, and keeping inventory of necessary supplies.


  • Work with residency director to coordinate didactic and clinical integration.
  • Provide reports on clinical activity, and patient distribution among residents, including but not limited to: number of patient contacts per month, number of Class I, Class II and Class III patients per resident, number of extraction and non-extraction cases, number of cases started, etc.
  • Manage distribution of new cases among faculty, ensuring that each resident has a patient with every faculty.
  • Monitor transfer of patients from resident to resident upon graduation.
  • Perform regular chart audits, and control for chart completeness, and record quality.
  • Monitor HIPAA and OSHA regulation in the clinic.
  • Control and order necessary inventory of supplies needed in the clinic.
  • Contact vendors and representatives to negotiate price on supplies needed.
  • Monitor and control the quality of clinical facilities functionality and appearance.
  • Responsible for supervision of all clinical computers, and clinical software, including the computers located in the faculty lounge and seminar rooms.
  • Work with information technology in order to make sure everything is working accordingly.
  • Responsible for admission of core clinic patients prior to arrival of new class of residents. The current number expected is 50 per resident, totaling 250 per year.
  • Supervise clinical staff, and be responsible for efficiency in the clinic, including automated messages, required letters to general practitioners, answering of phones, etc.
  • Comply with all accreditation clinical requirements, such as management of clinical complaints, patient’s surveys, etc., not including any faculty or resident survey or grading.Supervise clinical staff.


  • Perform other duties as assigned.


  • Department: Frequent contact with residency director, residents, clinical faculty, and staff.
  • University: Minimal contact with other departments.
  • External: Occasional contact with company vendors and representatives.
  • Students: Regular contact with dental students and dental specialty residents.


Directly supervises clinical staff, including front desk and clinical assistants. Responsibility includes the authority to recommend hiring, disciplining, suspending, discharging, promoting, or rewarding subordinate employees in consultation with the school’s assistant dean of finance. Responsibility also includes monitoring staff work hours.


  • Experience: 5 or more years of work experience required; 2 years in a dental or orthodontic practice managing setting is preferred.
  • Education/Licensing: High school education required; Bachelor’s degree preferred.


  • Ability to manage a busy dental office.
  • High degree of independent initiative, strong problem solving skills, ability to determine and implement necessary procedures independently with minimal supervision.
  • Significant computer knowledge, with good ability to learn, understand, and integrate new computer programs. No programming experience is needed, and all programs are commercially available version.
  • Ability to organize complex tasks with high attention to detail; flexibility and willingness to adapt and function in a variety of situations as a team member and leader; excellent organizational, multitasking, and time management skills.
  • Advanced proficiency in Microsoft Word, Excel, PowerPoint, graphics software (i.e. Photoshop).
  • Effective writing and oral communication skills.
  • Ability to organize and set priorities while working on several ongoing projects.


General office environment. Light lifting may be required. Must be able to accommodate a flexible work schedule. Employee will use own car to travel to off-site storage buildings as needed.

Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.


To apply, please follow the link at:

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