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Company

Cleveland Clinic

Location

CLEVELAND, OH

Job Category
Health Care-Cleveland Clinic
Job Type

See job description

Education Level

See job description

Experience Level

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Job Ref #

1946B226-AA9A-4

Job Title

Service Desk Specialist- Parker Job

SERVICE DESK SPECIALIST

Reference Title
HR Use Only: Service Desk Specialist- Parker
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: PARKER HANNIFIN BUILDING
Department: ITD CUSTOMER RELATIONSHIP MGMT
Job Code: M20000
Pay Grade: 10
Schedule: Full Time
Shift: Evenings and Weekend May Be Required
Hours: Probably Nights
Job Details:

Summary: Provides phone technical support service to CC clients (internal and external) by providing a single point of contact to report problems or direct inquiries regarding IT-related "break-fix" and "how-to" issues in accordance with appropriate industry standards. Handles general administrative duties.

Job Responsibilities: Analyzes user problems through various troubleshooting techniques. Logs and dispatches incidents to the appropriate CCHS personnel. Maintains IT service management software appropriate for role. Resolves incidents within appropriate industry standards. Other duties as assigned.

Education: High school diploma. Working knowledge of personal computer software. General knowledge of all functions of an IT environment obtained through formal course work or through on-the-job traning sufficent to provide required knowledge.

Experience: Minimum of two years of relevant experience

Licensure/Certification/Registration: None

Physical Requirements: Requires standing and walking for extended periods of time. Must lift and carry items weighing up to 50 pounds. Requires full range of motion, manual and finger dexterity and eye-hand coordination. Requires corrected hearing and vision to normal range. Must have ability to distinguish colors. May require some exposure to communicable diseases or bodily fluids

Category: Finance/Information Systems


To apply for this job, visit http://www.clevelandclinic-jobs.com/job/CLEVELAND-Service-Desk-Specialist-Parker-Job-OH-44101/11468300/?feedId=833&utm_source=MaximusJobs&utm_campaign=ClevelandClinic



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