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Cleveland Clinic



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Health Care-Cleveland Clinic
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Hospital: South Pointe Hospital
Department: MED/SURG 6TH FLOOR
Job Code: B12012
Pay Grade: 06
Schedule: Part Time less than 40 hours
Shift: Evenings
Hours: 3pm - 11:30 pm
Job Details: - High School Diploma or equivalent Required.

Summary: Health Unit Coordinators provide a high level of customer service to patients, families, visitors and employees, helping promote and support the highest level of patient experience. They perform administrative and clerical duties to ensure efficient operational flow of their assigned department.

Job Responsibilities: Demonstrate expected Cleveland Clinic customer service behaviors in all interactions. Conduct an in person greeting, welcome and orientation to the unit for newly admitted and transferred patients. Respond to patient call lights in a manner that expedites appropriate follow through. Round on patients throughout their hospital stay as appropriate. Communicate and facilitate communication with patients, families, other departments and health care team members regarding patient care. Assist with processing patient admissions, transfers and discharges. Provide concierge service to assist patients and families with way finding and direct them to available resources. Assemble and maintain patient medical records and other documents related to patient care. Assist with unit clerical functions as needed. Assist in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices. Other duties as assigned.

Education: High School Diploma/GED, College degree preferred.

Experience: Minimum 1 year experience in a customer service-related role. Prior job experience with typing or computer training or equivalent coursework; Microsoft Office experience preferred. Licensure/Certification/Registration: None required.

Physical Requirements: Requires full range of motion, manual and finger dexterity and eye-hand coordination. Requires frequent data entry, standing and walking for extensive periods of time. Requires normal or corrected speech, hearing and vision. Requires some exposure to communicable disease or body fluids.

Category: Nursing Support/Patient Services

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