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Cleveland Clinic



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Health Care-Cleveland Clinic
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Job Title

System Admin I- ITD Ent Supp & Ops Job


Reference Title
HR Use Only: System Admin I- ITD Ent Supp & Ops
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Job Code: T25014
Pay Grade: 13
Schedule: Full Time
Shift: Days
Hours: 8am - 5pm
Job Details:

Summary: Ensures workstations and peripherals are maintained at the highest level of availability and reliability. Handles LAN and desktop tools based administration, hardware, software and peripheral installations or configurations, moves/adds/changes (MACS), small project, problem resolution and documentation.

Job Responsibilities: Promotes clear and consistent communication of the desktop technology operational directions established for the enterprise. Provides consulting on desktop applications and configurations to improve employee productivity. Troubleshoots software, hardware, protocol and workstations. Provides first and second level diagnostic Help Desk support for hardware, software, operating systems and peripherals. Recommends, designs, builds and supports PC workstations. Builds and maintains detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation. Assumes responsibility for on going support requirements of the client area including responsibilities for all hardware components. Other duties as assigned.

Education: High School Diploma or GED.

Experience: Minimum of six months information systems experience supporting small to mid-sized (5-100 node) network.

Licensure/Certification/Registration: Certification(s) in Microsoft desktop operating systems (95/98/NT/2000) preferred.

Physical Requirements: Will be required to frequently move, box, personal computers, 17in monitors, printers and peripherals up to 75 pounds via the use of a two-wheeled cart or dolly. May occasionally be required to transport equipment in personal vehicle. Requires normal or corrected vision, hearing and speech. Requires frequent standing, walking, sitting and manual dexterity to operate computer.

Category: Finance/Information Systems

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