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Cleveland Clinic



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Health Care-Cleveland Clinic
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Job Title

Operation Analyst: Nurse on Call Job


Reference Title
HR Use Only: Operation Analyst: Nurse on Call
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Department: NURSE ON CALL
Job Code: T2800S
Pay Grade: 14
Schedule: Full Time
Shift: Day/Evening
Hours: 8a- 8p variable
Job Details:

Qualified individual will be able to utilize their proven Call Center experience in order to drive our world renowned Nurse On Call department to the next level!!!!

Summary: Functions as a primary resource for operating units regarding the collection of data, analysis and evaluation of operational resources, services, programs, systems, budgets and procedures.

Job Responsibilities: Conducts in-depth statistical analysis and evaluation of current and proposed operational unit services and performance; identifies programs/service strengths, weaknesses and financial impact. Serves as technical resource in the analysis and evaluation of the operational and financial functions of administrative and operational units as related to departmental resources, services, systems, budgets and programs. Interprets and presents data analysis results including explanation of statistical and financial techniques used, assumptions made and summary of results. Assists with the development of operational plans, procedures and systems; reviews and evaluates current procedures and systems and develops recommendations for improvement and/or change. Other duties as assigned.

Education: Bachelor's Degree in Finance, Economics or a related field.

Experience: Minimum two years experience with demonstrated knowledge of applied statistics and financial analysis with a quantitative focus.Knowledge of TSI software a plus.

Licensure/Certification/Registration: None Physical Requirements: Requires dexterity sufficient to perform work using a P.C. Requires normal or corrected visual acuity; must sit for extended periods of time.

keywords: call center, operations analyst, workforce management, performance management

Category: Finance/Information Systems

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