Search Jobs

Job Details

Please see job description for application instructions.

Cleveland Clinic



Job Category
Health Care-Cleveland Clinic
Job Type

See job description

Education Level

See job description

Experience Level

See job description

Job Ref #


Job Title

Director Retail Food Services - Cleveland Clinic Job

Director Retail Services

Reference Title
HR Use Only: Director Retail Food Services - Cleveland Clinic
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Department: Patient Food Service
Job Code: T99072
Pay Grade: 17
Schedule: Full Time
Shift: Days
Hours: 8am-5pm
Job Details:

JOB SUMMARY: Responsible for the establishment and implementation of short and long-term departmental goals and objectives. Ensures that the Food Services Operator's Retail Services programs, policies and procedures are aligned with the Cleveland Clinic departmental goals, objectives and budget.

Job Responsibilities: Acts as the first line Client Liaison for all Retail Services in the Cleveland Clinic facilities, enterprise wide. Assists the department with its strategic plan for enterprise wide oversight of retail facilities to include cafeterias/kiosks, catering, doctors' lounges, vending services, office coffee and retail stores. Monitors and evaluates programmatic and operational effectiveness using quantifiable and qualitative metrics.

Supports and ensures compliance with the Cleveland Clinic Food and Nutrition Services Charter in offering and delivery of food products to employees and visitors. Defines and implements programs for the department including customer service centric training for front line employees and adherence to mystery shop guidelines. Ensures quality and effectiveness of the programs through statistical research and reporting. Supports food services management in attainment of 90th percentile outcome.

Ensures the implementation of standardized recipes across the enterprise. •Works collaboratively with organizational leaders throughout the enterprise. Provides strategic leadership to mid-level managers, project support personnel as well as Hospitality support personnel through delegation and coaching. Assists in the preparation and maintenance of department budgets and regularly analyzes progress toward budgeted costs. Ensures customer service standards are routinely reviewed with front line employees and included in performance management measures. Oversees special events that involve the service of food/beverages. Ensures compliance with federal, state and local accrediting agency standards and regulations.

Other duties as assigned.

Education: Bachelor's Degree required; Master's Degree preferred

Licensure/Certification/Registration: Valid driver's license (VDL)

Complexity of Work: Required to work independently under pressure and meet deadlines in a fast-paced environment. Irregular working hours.

Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.

Required Experience: A minimum of seven years of directly relevant experience, including five years of demonstrated management or project management experience in the retail sector.

Category: Managerial/Professional/Physician

To apply for this job, visit

Report Abuse

Media Partner
Educational Partner
Official Job Board
3740 Carnegie Avenue
Cleveland, Ohio 44115

Contact Us

© 2015 MinuteMen Media, LLC. All rights reserved.
Terms of Use | Privacy Policy