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Cleveland Clinic



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Health Care-Cleveland Clinic
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Job Title

Shuttle Bus Driver - Main Campus Job


Reference Title
HR Use Only: Shuttle Bus Driver - Main Campus
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Job Code: I10002
Pay Grade: 05
Schedule: Full Time
Shift: Day/Evening/Night/Weekend
Hours: 4:40pm-1:00am
Job Details:

Summary: Under minimal supervision, promotes a positive Cleveland Clinic Experience through friendly, courteous, safe and effective transport of patients/visitors/employees to and from Cleveland Clinic Main Campus locations, employee parking lots and special events. As required, assists physically challenged individuals on/off shuttles; to include, operation of a wheelchair lift and properly securing the wheelchair prior to operation of the shuttle.

Job Responsibilities: Customer Experience: Conducts friendly, courteous and helpful interactions with passengers. Maintains high performance as measured by customer satisfaction surveys, mystery shopper audits, and supervisor observations. Knowledgeable and capable of communicating to patients/visitors/employees regarding facilities, restaurant, banking, hotel or other services on or off the campus. Provide wheelchair assistance into destination and provide positive hand off with destination caregiver.

Compliance: Provides safe, efficient, and quality shuttle transportation service as measured by driving record, compliance with established DOT regulations and Cleveland Clinic safety policies. Maintains vehicle presentation and cleanliness at all times in accordance with policy and procedures. Maintain situational awareness both inside/outside the shuttle at all times. Reports any suspicious behavior to CCPD.

Technical: Completes daily passenger vehicle safety inspections prior to placing the shuttle into operation and at the end of the shift. Effectively/efficiently records deficiencies and reports prior to dispatching the vehicle. Never operates a shuttle with a known safety of operation deficiency. Maintain currency and effectiveness in operating wheelchair lift and associate equipment. Correctly, secure patient and wheelchair at the wheelchair station. Assists passengers/luggage on/off shuttle.

Daily Operations: Drive a shuttle bus up to 10 hours per day and/or up to 60 hours in any 7 consecutive day period. May be required to work weekends or work longer than above hours in emergency situations. Records ridership data. Meets on time performance targets of established schedules. Meets performance requirements on all established patient, visitor and employee shuttle lines and supporting special event requirements. Other duties as assigned.

Education: High School Diploma is preferred. Ability to read and write sufficient to fill out maintenance check lists. Ability to follow verbal directions and communicate in a clear and concise manner. Commercial driving training for purpose of safe handling of a shuttle bus with a capacity of up to 40 passengers.

Experience: Minimum five (5) years driving experience; prior experience transporting passengers, patients or clients preferred.

Licensure/Certification/Registration: Must possess a valid Ohio Commercial Drivers License with passenger endorsement and have less than 6 points on record. Driver must maintain eligibility of insurability as determined by CCF's insurance carrier's requirement to operate Foundation vehicles. Drivers assume responsibility to pay fees associated with traffic violations.

Physical Requirements: Typical physical demands include ability to assist physically challenged patients and visitors in wheelchair on and off wheelchair left on vehicle. Requires sitting and driving a vehicle for an extended period of time. Must be able to pass an annual visual and hearing test.

Category: Service Support/Entry Level

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