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Cleveland Clinic



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Health Care-Cleveland Clinic
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Job Title

Department Manager III Job


Reference Title
HR Use Only: Department Manager III
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Department: Global Patient Services
Job Code: T31023
Pay Grade: 16
Schedule: Full Time
Shift: Days
Hours: variable
Job Details:

Summary: Manages department or work group. Supervises and controls annual budgets. Collaborates in planning, work flow analysis, procedure changes, scheduling and related administrative duties. Facilitates issue identification and resolution.

Job Responsibilities: Oversees department operations. Manages personnel. Completes staffing, training, work flow analysis and performance management. Manages staffing to ensure appropriate allocation and compliance with goals and objectives. Monitors quality and financial performance. Ensures compliance with government health regulations, JCAHO guidelines, quality requirements and customer service standards. Recommends enhancement and cost saving strategies. Resolves interdepartmental issues to ensure consistency in quality, procedure and policy application. Develops, monitors and implements programs to enhance customer service, develop skills and improve scope of service. Analyzes programs and makes improvements. Participates in managers meetings and relevant committees as assigned by Director. Performs other duties as assigned

Education: Bachelor's Degree in Health Administration, Business Administration, or related field. BSN from an accredited school of professional nursing preferred.

Experience: Minimum five years supervisory or management experience. Healthcare experience preferred.

Licensure/Certification/Registration: Current state licensure as Registered Nurse (RN) preferred.

Physical Requirements: Manual dexterity sufficient to operate office equipment. May require extended periods of sitting, standing and walking. Must be able to walk to attend meetings; must have normal or corrected vision to normal range. Ability to clearly communicate by phone and in person. Occasional lifting up to 25 pounds.

Category: Managerial/Professional/Physician

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