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Cleveland Clinic


Medina, OH

Job Category
Health Care-Cleveland Clinic
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Job Title

Unit Clerk Job

Unit Clerk

Department: Four South

Location: Medina General Hospital
1000 East Washington Street
Medina, OH 44256

Shift/Schedule: Primarily: Full Time - 2nd Shift (3:00pm-11:30pm) 5(8's); including weekend and holiday rotation.

Date Opened: 1/30/2013

Requisition Number: 13-018

Health unit coordinators provide a high level of customer service to patients and families, visitors and employees, helping to promote and support the highest level of patient experience. They perform administrative and clerical duties to ensure efficient operational flow of their assigned department. Conduct an in person greeting, welcome and orientation to the unit for newly admitted and transferred patients. Respond to patient call lights in a manner that expedites appropriate follow through. Round on patients throughout their hospital stay as appropriate. Communicate and facilitate communication with patients, families, other departments and health care team members regarding patient care. Assist with processing patient admissions, transfers and discharges. Provide concierge service to assist patients and families with way finding and direct them to available resources. Assemble and maintain patient medical records and other documents related to patient care. Assist with unit clerical functions as needed. Assist in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices. Other duties as assigned. High school diploma/GED. College Degree preferred. Minimum 1 year experience in a customer service-related role. Prior job experience with typing or computer training or equivalent coursework; Microsoft Office experience preferred.

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