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Company
Cleveland Clinic
Location
MAYFIELD HEIGHTS, OH
Job Category
Health Care-Cleveland Clinic
Job Type
See job description
Education Level
See job description
Experience Level
See job description
Job Ref #
41E0747D-C4CD-4
PATIENT GUEST SERVICE ASSISTANT
CCHS Employees Only
Reference Title
HR Use Only: Patient Guest Service Assistant
Hospital: Hillcrest Hospital
Facility: HILLCREST HOSPITAL
Department: INFORMATION SERVICES
Job Code: G10015
Pay Grade: 05
Schedule: Full Time
Shift: Day/Evening
Hours: 8 am - 5 pm
Job Details:
Summary: Patient Guest Service Assistants provide a high level of customer service to assist with way finding, act as a local resource to visitors and ensure a safe environment for patients, guests and colleagues.
Job Responsibilities: Meet, greet and assist patients, guests and colleagues with way finding (providing directions), obtaining wheelchairs and providing minimal transport. Access patient information to confirm appointment times, appointment locations and room numbers to guests. May provide some concierge services to assist patients and guests with accessing Internet information ( driving directions, restaurants, shopping and amenities) in the Cleveland Clinic and local community. Correct and/or report safety, maintenance and cleaning needs. Respond to Code Blue and Code Red emergencies with appropriate equipment. Coordinate patient needs with other departments. Other duties as assigned.
Education: High School Diploma or equivalent.
Experience: Minimum two years experience in a customer service role with at least one year providing face-to-face customer service.
Licensure/Certification/Registration: None
Physical Requirements: Normal or corrected vision, hearing and speech.
Category: Service Support/Entry Level
CCHS Employees Only
Reference Title
HR Use Only: Patient Guest Service Assistant
Hospital: Hillcrest Hospital
Facility: HILLCREST HOSPITAL
Department: INFORMATION SERVICES
Job Code: G10015
Pay Grade: 05
Schedule: Full Time
Shift: Day/Evening
Hours: 8 am - 5 pm
Job Details:
Summary: Patient Guest Service Assistants provide a high level of customer service to assist with way finding, act as a local resource to visitors and ensure a safe environment for patients, guests and colleagues.
Job Responsibilities: Meet, greet and assist patients, guests and colleagues with way finding (providing directions), obtaining wheelchairs and providing minimal transport. Access patient information to confirm appointment times, appointment locations and room numbers to guests. May provide some concierge services to assist patients and guests with accessing Internet information ( driving directions, restaurants, shopping and amenities) in the Cleveland Clinic and local community. Correct and/or report safety, maintenance and cleaning needs. Respond to Code Blue and Code Red emergencies with appropriate equipment. Coordinate patient needs with other departments. Other duties as assigned.
Education: High School Diploma or equivalent.
Experience: Minimum two years experience in a customer service role with at least one year providing face-to-face customer service.
Licensure/Certification/Registration: None
Physical Requirements: Normal or corrected vision, hearing and speech.
Category: Service Support/Entry Level
To apply for this job, visit http://www.clevelandclinic-jobs.com/job/MAYFIELD-HEIGHTS-Patient-Guest-Service-Assistant-Job-OH-44124/2378658/?feedId=833&utm_source=MaximusJobs&utm_campaign=ClevelandClinic
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