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Cleveland Clinic



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Job Title

PAS Financial Counselor Workleader - Medina Hospital Job


Reference Title
HR Use Only: PAS Financial Counselor Workleader - Medina Hospital
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Job Code: U99944
Pay Grade: 9
Schedule: Full Time
Shift: Days
Hours: 10am - 7pm
Job Details: - High School Diploma or equivalent Required.
- 3-5 years experience required

Position location is Medina Hospital

Summary: Provides general oversight and direction for Patient Access staff in Admitting, Outpatient and Emergency Room Registration, Pre-access functions to include verification of eligibility and benefits, copay collection, patient responsibility estimation and screening patients for third-party assistance and charity care, precertification, pre-registration/advancing and scheduling. This position works under the direction of PAS/PreAccess Leadership staff to provide support for the daily operations.

Job Responsibilities: Assists the Site Manager/Supervisor with the daily operational activities of Patient Access/Pre-Access. Rotates on-call coverage with the Site Manager and/or Supervisor and covers call offs within the department. Employee may rotate to different locations/hospitals based on staffing needs. Identifies customer service issues and resolves or initiates necessary follow-up. Implements service recovery efforts as appropriate. Responsible for staff training. Involved in performance evaluations (feedback, does not complete and deliver) Special projects/assignments which would not be given to frontline staff (U99943). Responsible for administrative tasks, which include: scheduling staff, working reports, handling call offs, allocating work/resources, time & attendance entry. Assists in the development and implementation of new systems, software and special projects. Other duties as assigned.

Education: Bachelor's degree; experience may be considered in lieu of degree.

Experience: Four years of experience in a financial, business office, or customer service environment required or previous workleader experience with demonstrated competence in personnel management.

Licensure/Certification/Registration: Certified Healthcare Access Associate (CHAA), offered through the National Association of Healthcare Access Management (NAHAM) preferred.

Physical Requirements: Sufficient mobility and strength to move around the department and throughout the facility. Ability to stand or sit for prolonged periods of time. Excessive walking and standing while obtaining patient information when using laptop computer on wheeled device for bedside registration. Ability to lift 25 pounds.

Category: Finance/Information Systems

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