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Cleveland Clinic



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Health Care-Cleveland Clinic
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Hospital: Hillcrest Hospital
Department: GYN ONCOLOGY
Job Code: B1580E
Pay Grade: 08
Schedule: PRN
Shift: Days
Hours: 7:30-4:00; 8:30-5:00 rotating
Job Details:

Summary: The Clerical Assistant is responsible for registration, scheduling, order entry, filing, telephone triaging, and other clerical duties.

Job Responsibilities: Registration: Recognizes and uses appropriate patient type; identifies correct physician and service; understands importance of choosing correct insurance and demographic information; obtains signatures on all appropriate forms; enters all information accurately into HBO system; makes copies of insurance cards; screens for medical necessity and Medicare Secondary Payer Information (MSPQ) when applicable. Scheduling: Schedules patients accurately, appropriately and in a timely manner; obtains all pertinent information relating to patients past history and per physician request; provides pertinent information to physician offices/other facilities. Computer Function: Order entry is done with accuracy and completeness; maintains computer/fax equipment; enters and updates patient information accurately and in a timely manner. Clinical Duties: Assembles and supplies forms for the medical record; assembles admission/discharge charts, photocopy materials, transcribe physician orders; files patient data in medical record, maintains department log; inventories, orders, and stores supplies as directed. Notifies patients of lab results after direction from the RN; directs patient symptom management concerns to the nurse of physician; demonstrate a caring friendly and positive attitude to the oncology patients and families. Other duties as assigned. Education: High School Diploma; college or business school education desired.

Experience: One year customer service experience dealing with the public on the phone or in person required. One year patient financial services background (registration, billing, medical office, customer service, follow-up, or collections) preferred.

Licensure/Certification/Registration: Medical terminology or the successful completion of course within one year of employment required. Physical Requirements: Position is primarily seated at a desk using telephone, keyboard, and PC. Must stand/walk/bend to retrieve documents from printer, file, and use copier. May be required to lift. May be required to escort patients to location of care using wheelchair transport.

Category: Clerical/Administrative Support

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